PBA-IL Frequently Asked Questions

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Find answers and general info on Zelis Payments quickly

Can’t find what you’re looking for – contact us at 855.496.1571

Call 1.855.496.1571 and mention Code ‘MICRO’ for more information.

It’s easy to enroll:

“I don’t have a registration code” – First you will need to request your registration code. If you are interested in enrolling with Zelis Payments but have not received a payment from us in the past, click “Next” and provide your practice detail. Be sure to populate all required fields and click “Submit Request”. A registration code will be sent via the delivery method selected.

“I have a registration code” – If you have received a payment from Zelis Payments and have a registration code, click “Yes” when accessing the registration page. Provide your practice detail and registration code and click “Verify Registration Code and Continue”. To have your registration code reset, contact the Zelis Payments’ Membership Department at 877.828.8770.

After the initial setup there are no changes or set up programming requirements. All remittance information is available 24/7 via Zelis Payments Provider Portal and can be downloaded into a PDF, CSV, or standard 835 file format. For any additional information or questions please contact Zelis Payments’ Client Service Department at 877.828.8770. We hope that you are as excited about improving the claims payment process as we are. Together with Zelis Payments, we look forward to the opportunity to add efficiency and speed to the payment of your claims.

Here's what you need to get started:

In order to enroll in Zelis ACH, you must confirm that you are authorized to set up credit/debit transactions for your practice’s bank account.

You will also need the following information to join our payment network and enroll to receive payments:

1. 9 digit Federal Tax Identification Number (TIN) or Employer Identification Number (EIN)
2. 10 digit National Provider Identifier (NPI)
3. Practice’s corporate name and principal information
4. Bank account routing transit number (RTN) or ABA Routing Number

How long will it take to set up?

READY TO GET STARTED?Click To Enroll